Return & Exchange Policy
Your satisfaction is our priority. Please take a moment to review our policy before submitting a return or exchange request.
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14-Day Return & Exchange Window
You have 14 days from the date of delivery to request a return or exchange. Requests submitted after this period will not be accepted.
To qualify, returned items must meet the following conditions:
- Unused and in their original, undamaged condition
- Returned in the original packaging, including all accessories, manuals, and tags
- Accompanied by valid proof of purchase.
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Shipping Fees
Return and exchange shipping costs are the responsibility of the customer.
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Return & Exchange Process
- Submit a request — Contact our support team within 14 days of receiving your order, providing your order number and reason for the return or exchange.
- Ship the item back — The shipping company will come collect your item and ship it back to us.
- Inspection upon arrival — Once we receive your package, our team will carefully inspect the item to verify its condition and confirm it meets our return eligibility criteria.
- Resolution — Upon successful inspection, we will process your refund or dispatch your exchange item promptly. You will be notified at each stage of the process.
Please note: Items that do not pass inspection due to signs of use, damage, or missing components will not be eligible for a refund or exchange and will be returned to the customer.
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Warranty Policy
All MOMO products are backed by a ALFA's warranty covering defects in materials and workmanship under normal use conditions.
Please be aware of the following:
- The warranty period varies by product — please refer to your product page or packaging for the specific warranty duration applicable to your item
- Warranty claims are limited to manufacturing defects only and do not cover damage resulting from misuse, accidents, unauthorized modifications, liquid damage, or normal wear and tear
- To submit a warranty claim, contact our support team with your order number along with a clear description and photos of the defect.
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Non-Returnable Items
The following items are not eligible for return or exchange:
- Items returned outside the 14-day window
- Items showing signs of use, wear, or damage
- Items returned without original packaging or missing components
- Items damaged due to misuse or improper handling
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Contact & Support
For all return, exchange, or warranty inquiries, please contact our customer support team (20-111559-9992). We are committed to resolving your concerns as efficiently as possible.